You’re No Longer Welcome

None Family Friendly Coffee Shop - View From A Daddy

I was in two minds as to whether to write this as I suspect the business that I am about to mention is probably already rubbing their hands together at the publicity that the 1* Facebook Reviews have attracted but this morning I’ve been annoyed and so I’m going to post in order that other families who have previously been welcomed and chosen to spend their money aren’t ‘greeted’ (I use the term loosely) in the same way that we have been today at ’15 on the Corner’ in Lichfield – quote a place to ‘enjoy our coffee with friends and family’.

Coffee 1 View From A DaddyIt’s Monday morning as I write this and I have just popped to Lichfield with my wife and baby. We wanted to grab a coffee and a bite to eat so as we would do normally we made our way to the afore mentioned establishment. Note – I have previously visited with a two year old and been served, welcomed even and spent my money here. I like to support local growing businesses – what a fool they have made of me. This morning however, with only a sleeping baby in tow, we were turned away at the door by the same lady who has previously taken my money because ‘we no longer accept children under 12 because of our alcohol licence’. She blocked our entrance and made it quite clear that we were no longer welcome. I hasten to add there is no mention of this new policy on their website nor is there a drinks menu containing alcohol. Remember it’s a place to enjoy their coffee with ‘friends and family’ but not our family or indeed your family if you have a child under 12 or if you have previously spent your money in there in exchange for a service – one might say it makes a mockery of the loyalty card offered on their website.

If you do fancy an alcoholic drink, don’t bother looking to their website, there’s no mention of alcohol there or their updated policy – maybe it’s a secret known only to those without the accompaniment of under 12 year olds where you can go if you fancy spectating on a bit of public humiliation.

Coffee 2 View From A DaddyClearly, from the reviews on Facebook, we’re not the only ones to have been subjected to this treatment but fear not, this isn’t the only place to offer coffee in this mini city but it is the only one I’d gladly avoid in the future when I’m looking for some where to spend my money and have a coffee when I don’t have my children with me.

Before anyone comments, I am aware that not everyone has children and that people do like to dine without the noise of a child – I have been that person. What I object to is poor treatment, policy changes without publication and building a business on money from customers and then shutting the metaphorical door on those very people.

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13 Comments

  1. Nodge on April 25, 2016 at 12:45

    I feel it’s a decision to make the venue more adult-friendly, for those who have children old enough to hold their own, or childless couples who want to avoid the usual screaming kiddies in the bigger chain cafes. I myself support their business by visiting often, sometimes for their special dining evenings, and can appreciate this new policy. What does seem shocking in the way it’s being enforced – doesn’t sound like people are receiving a reasonable explanation or treatment when approaching the front door. Things would possibly be better if they were just honest and told parents that they’re just not child-friendly anymore, due to capacity restraints, noise complaints, or other.

  2. Helena on April 25, 2016 at 19:09

    One of the things that riles me about this is the excuse that it is because of their alcohol licence. Simply untrue. If you’ve decided to change your clientele then have the balls to just say so.

    Summary of Children’s Allowable Access and Alcohol Purchase and Consumption:
    Sections 145-153 of the Licensing Act 2003 set out a number of offences which affect the access of children to licenses premises.

    The Act prohibits children aged less than 16 years old and unaccompanied by an adult, to access licensed premises:

    Used primarily or exclusively for consumption of alcohol;
    And or in any event, between the hours of midnight and 5 a.m.
    The admission of children to any premises will otherwise normally be left to the discretion of the individual licensee, as the Act does not generally prohibit children from accessing licensed premises. Where children are accompanied and supervised by a responsible adult, additional measure should not normally be necessary. The Licensing Authority supports the view that Children should enjoy access to a range of licensed premises where possible, but cannot impose conditions requiring the admission of children to any premises.

  3. Rachel Furneaux on April 26, 2016 at 06:35

    If your looking for a child friendly cafe go to the Green Room at the Garrick Theatre- they even have a kiddies corner with a dressing up box

    • View From a Daddy on April 26, 2016 at 10:40

      Thank you for the recommendation Rachel.

      • Fitzybelle on April 26, 2016 at 15:53

        This seems a two fingers up to their clientele. Most people don’t object to small families enjoying brunch. I think what riles people more is the yummy mummy brigade who never come in groups less than half a dozen push tables together block aisles with buggys and spend 3hrs nursing a £2 coffee using cafes as a free crèche. I’m no child hater and think families should be welcome but I think these mums groups have put establishments off.

  4. Simone on April 26, 2016 at 08:29

    Wouldn’t it make sense to have a cut off time for children. When i worked at the Horse and Jockey we allowed children in until 7pm, that meant families could enjoy lunch together if they wished. There is no law about children on premises with an alcohol licence, just the obvious law of 18 to drink it. Rudeness is just not acceptable and neither is made up excuses to refuse customers.

  5. John smith on April 26, 2016 at 09:42

    If this is because of the license then this policy will have nothing to do with the owners/operators of the business. While the law might state midnight to 5am, licensing committees can and quite often do attach conditions to a premises license. For instance if there is not a place where children can go with their parents seperate to the main area then children can be prohibited. Before making bias posts or comments based on nothing more than anger etc maybe you should think about why this could of happened. I carry a personal license and as such have had to take exams and studies based on licensing laws in not just using quotes from Wikipedia to show the law. This is personal knowledge from many many years experience in this area

    • Joe Bloggs on April 29, 2016 at 22:52

      But I don’t think the issue is the policy itself. It’s the way it has been handled. Lots and lots of people have been rudely treated when they have tried to go in. There was no information stating that this is a policy, and they state they are “family friendly” on most literature and website. When people have contacted them to ask about this they have been ignored. And when it started happening the owners were very evasive about it all.

      At the end of the day if they want to create an adult place with no children that is fair enough. I know this will appeal to plenty of people. Just make the transition nicely, be clear what you are trying to do and everybody may understand. Also remember those with small people are adults too and may well be future business when they have time away from the little ones.

  6. Katy on April 26, 2016 at 10:32

    Thats disappointing as i too like to support the small local businesses, this is usually one of my preferred places. Both my children have been very welcome in the past and enjoy their butties. Not any more. See you at the Garrick Rachel 🙂

  7. Elaine on April 26, 2016 at 17:29

    The food room on Minster pool walk is a lovely little tearoom / cafe / sandwich bar. Has a children’s menu and are very welcoming do excellent choice of food and lovely homemade cakes they do afternoon tea and even do a child’s afternoon tea.

    • View From a Daddy on April 26, 2016 at 17:40

      Thank you Elaine, we’ll be sure to visit.

  8. Jon on May 1, 2016 at 10:18

    I saw a small typed notice pinned on the door a while ago and must have misread, as thought it said that children under 2 would no longer be welcome. Thought it was strange at the time, but thought it related to not being able to accommodate prams and pushchairs. Never used the place, don’t intend to. Don’t think their menu is extensive enough for me.
    I prefer Damn Fine Cafe next to the George Hotel. They also have an alcohol licence.

  9. Hugh Grant on May 21, 2016 at 08:19

    I’m a dad with two kids and I am disgusted by this. I have pure unbridled contempt for this shop. Try turning me and my family away.

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