I was in two minds as to whether to write this as I suspect the business that I am about to mention is probably already rubbing their hands together at the publicity that the 1* Facebook Reviews have attracted but this morning I’ve been annoyed and so I’m going to post in order that other families who have previously been welcomed and chosen to spend their money aren’t ‘greeted’ (I use the term loosely) in the same way that we have been today at ’15 on the Corner’ in Lichfield – quote a place to ‘enjoy our coffee with friends and family’.
It’s Monday morning as I write this and I have just popped to Lichfield with my wife and baby. We wanted to grab a coffee and a bite to eat so as we would do normally we made our way to the afore mentioned establishment. Note – I have previously visited with a two year old and been served, welcomed even and spent my money here. I like to support local growing businesses – what a fool they have made of me. This morning however, with only a sleeping baby in tow, we were turned away at the door by the same lady who has previously taken my money because ‘we no longer accept children under 12 because of our alcohol licence’. She blocked our entrance and made it quite clear that we were no longer welcome. I hasten to add there is no mention of this new policy on their website nor is there a drinks menu containing alcohol. Remember it’s a place to enjoy their coffee with ‘friends and family’ but not our family or indeed your family if you have a child under 12 or if you have previously spent your money in there in exchange for a service – one might say it makes a mockery of the loyalty card offered on their website.
If you do fancy an alcoholic drink, don’t bother looking to their website, there’s no mention of alcohol there or their updated policy – maybe it’s a secret known only to those without the accompaniment of under 12 year olds where you can go if you fancy spectating on a bit of public humiliation.
Clearly, from the reviews on Facebook, we’re not the only ones to have been subjected to this treatment but fear not, this isn’t the only place to offer coffee in this mini city but it is the only one I’d gladly avoid in the future when I’m looking for some where to spend my money and have a coffee when I don’t have my children with me.
Before anyone comments, I am aware that not everyone has children and that people do like to dine without the noise of a child – I have been that person. What I object to is poor treatment, policy changes without publication and building a business on money from customers and then shutting the metaphorical door on those very people.